🌍 Role: Customer Success Manager

📍 Location: Amsterdam (hybrid)
🗣 Language: Dutch & English - Fluent
🏡 WFH policy: Hybrid, with flexible work options
🔄 Industry: SaaS / HR-Tech
👥 Size and functions of local team: 70 FTE

A fast-growing SaaS company specializing in digital onboarding solutions is shaping the future of employee experiences. Their platform helps organizations deliver engaging and personalized onboarding journeys, from preboarding to internal transitions, for employees worldwide.

As a Customer Success Manager, you will play a key role in driving client retention and commercial growth for enterprise accounts. Acting as a trusted advisor, you’ll partner with your clients to achieve their onboarding goals, while spotting upsell opportunities and supporting the continuous improvement of the customer journey.

Based in Amsterdam, you’ll work in an open and collaborative scale-up environment where customer experience, team spirit, and innovation are top priorities.

What You’ll Do

✔ Manage and grow relationships with enterprise clients post-implementation
✔ Lead Quarterly Business Reviews (QBRs) and strategy sessions
✔ Drive retention and expansion through consultative relationship building
✔ Spot commercial opportunities and manage renewals
✔ Collaborate cross-functionally with Sales, Implementation, and Product teams
✔ Gather client feedback to enhance platform and customer journey

What’s in It for You

💰 Salary: €3,750 - €4,900 + bonus (up to 2x monthly salary)
🏢 Perks: Beautiful office in Amsterdam North + hybrid work
📈 Growth: Contribute to a leading scale-up with ownership and impact
🍽 Extras: Daily healthy lunch, team events, and discounted fitness options
🌴 Flexibility: Workations (up to 4 weeks/year) and wellness programs via OpenUp
🏦 Benefits: Pension plan, mobility allowance, MacBook + phone reimbursement

What We’re Looking For

✔ 4+ years of experience in Customer Success or a similar client-facing SaaS role
✔ Experience in HR-Tech is a plus
✔ Excellent communication skills in Dutch and English
✔ Target-driven and commercially minded with a proactive attitude
✔ Skilled in building long-term client relationships and identifying growth potential
✔ Strong analytical and advisory capabilities

Work Environment

An ambitious, inclusive, and people-first scale-up where team collaboration, trust, and continuous learning are central. You’ll be part of a team dedicated to creating meaningful onboarding experiences for organizations across industries.

Apply Now

Want to impact global onboarding experiences and grow with a fast-scaling SaaS company? Apply now! 🚀